Neuroinclusion's Privacy Policy
At Neuroinclusion, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Last Updated: 05/08/2025
1. What Information We Collect
We may collect personal information including (but not limited to):
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Name
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Email address
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Phone number
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Postal address
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Payment information
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NDIS-related information (if applicable)
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Information related to health and wellbeing, where required for service delivery
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We may also collect usage data, including IP addresses, cookies, and analytics through our website.
2. How We Collect Information
We collect personal information through:
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Website forms (e.g., contact, registration, waitlist)
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Email communications
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Phone calls
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In-person consultations
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Online bookings and payment systems
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Third-party systems such as Splose
3. Why We Collect Your Information
We collect your information to:
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Provide occupational therapy and consulting services
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Manage client files and bookings
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Communicate with you
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Comply with legal obligations (e.g., NDIS reporting)
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Send updates, newsletters, or marketing (you may opt out at any time)
4. Disclosure of Personal Information
We may share your information with:
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Allied health professionals involved in your care (with your consent)
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Third-party service providers (e.g., website, booking, and billing platforms)
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Legal or regulatory authorities where required
We will never sell your personal information.
5. Data Storage and Security
Your information is stored securely via password-protected systems, encrypted storage, and secure servers. We take reasonable steps to protect your data from unauthorised access, modification, or disclosure.
6. Access and Correction
You can request access to or correction of your personal information by contacting us at [insert contact email]. We will respond within a reasonable timeframe.
7. Website Cookies and Analytics
We use cookies to improve user experience. You can control cookie settings in your browser. Website analytics help us understand site usage but do not personally identify you.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.
9. Complaints
If you have a privacy concern, please contact us. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
🔗 www.oaic.gov.au
10. Contact Us
For questions or concerns about this policy, contact us at admin@neuroinclusion.com.au
Neuroinclusion's Terms and Conditions
These Terms and Conditions govern your use of the Neuroinclusion website and services.
Last Updated: 05/08/2025
By accessing or using our site, you agree to these Terms.
1. General Information
Neuroinclusion provides occupational therapy services, educational resources, training, and consultation. All content on this website is provided for general information purposes and does not constitute health, legal, or financial advice.
2. Use of Website
You agree not to:
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Use the site for unlawful purposes
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Distribute viruses or harmful code
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Reproduce or copy content without permission
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Misrepresent your identity or information
We reserve the right to refuse access to anyone for any reason at any time.
3. Intellectual Property
All website content (text, images, videos, branding) is the property of Neuroinclusion or its licensors and is protected by copyright and intellectual property laws.
You may not use our content for commercial purposes without written permission.
4. Bookings, Fees, and Cancellations
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All bookings are subject to availability
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Fees are clearly outlined at the time of booking
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Cancellations must be made within [insert policy timeframe, e.g. 48 hours]
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Late cancellations or no-shows may incur a fee
5. Limitation of Liability
To the extent permitted by law, Neuroinclusion is not liable for any loss, injury, or damage arising from:
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Use of our website
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Reliance on website information
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Delays or disruptions in service
6. Consumer Guarantees
Nothing in these Terms excludes your rights under the Australian Consumer Law. You are entitled to services that are provided with due care and skill, fit for purpose, and delivered within a reasonable time.
7. External Links
We are not responsible for third-party websites or resources linked from our site. Visiting these sites is at your own risk.
8. Changes to These Terms
We may update these Terms at any time. Continued use of the site indicates your acceptance of any changes.
9. Governing Law
These Terms are governed by the laws of Western Australia. Any disputes will be resolved in accordance with these laws.
10. Contact Us
If you have any questions about these Terms, please contact us at admin@neuroinclusion.com.au